Do you have a participant who registered for the wrong camp? Or maybe they'd like to switch to another week. If you'd like to move a participant from one camp to another, follow the steps below:

Part 1: Adding the Player to the New Camp 

  1. Login to your Team Sports Admin account: [YourOrganization]
  2. Select EVENTS --> Camps from the main menu.
  3. From the Manage section on the left-hand side of the screen, click the + sign and select Add Player.
  4. Under Add Existing Player To Camp, enter the name of the player you wish to add and click Search
  5. The player should come up in a dropdown list where you will click the radio button next to his/her name. 
  6. Next, under Select Camp, choose the camp you would like to add the player to and select the Group from the dropdown list (if applicable).
    • Please note: If the camp name does not come up when trying to manually add the player, this is because the player already has an incomplete registration for that event. 
  7. Finally, click Add New Player

Part 2: Complete the Registration for the Player 

  1. Navigate to the player's account.
  2. You will note, the new event you added them to is listed as an incomplete registration in their profile. 
  3. If DocuSign applies, click the blue DocuSign document and enter the date the documents were originally signed and the reason why you are marking them "offline" and click Submit
  4. Once you clear the DocuSign, you will be taken directly to the payments page. Here you will scroll down to Payment Type and select Offline
  5. This will bring you to the Payment Information dropdown from which you will choose which form of Offline payment you'd like to apply.
    • Cash, Check, or Other - If you'd like to show the payment towards the event you're transferring to for reporting purposes, you will want to choose Cash, Check, or Other and enter the amount paid. You will then want to Refund Offline the payment for the previous event the participant is moving from. Learn more about Offline Refunds here: How do I Refund a Payment? 
    • Bypass Payment - If you choose this option, the payment will be recorded as $0.00 received for this event.

*Best Practice* Proceed to the Payments section of the player's profile and make a note on the payment that they paid through a previous registration and include the camp name and invoice #.

  • Please note: If the participant has not yet paid, or the price for the new camp is more than what they have already paid, you have two options. 
    • You can create a custom invoice for the remaining amount to be collected for the camp; or
    • You can leave the registration as incomplete and get authorization to charge the participant's credit card on file for the remaining balance by using the Add New Payment option from their incomplete registration and entering the remaining balance amount and submitting the payment on their behalf. (You should always get authorization prior to running a participant's credit card on file)

Part 3: Removing the Player from the previous Camp Registration

  1. Select EVENTS --> Camps from the main menu.
  2. From the Reports section on the left-hand side, click Camp Participants.
  3. Click the Select Camp dropdown menu and choose the camp in which you'd like to remove the player from, select the Group (if applicable), and click Search.  
  4. Here you will find a list of names tied to the camp information you chose. Locate the player you wish to remove from the event and click the X from the Actions column to the right of the player's name.